MEMBERSHIP REQUESTS
MEMBERSHIP UPGRADES & DOWNGRADES
We’re happy to assist you with upgrading or downgrading your membership. Please note that changes can only be made within the same membership category, and options may vary based on your current plan.
To explore available upgrade and downgrade options, contact your home studio:
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River North - rivernorth@onyxpilates.com
Wicker Park - wickerpark@onyxpilates.com
MEMBERSHIP CANCELATION
All memberships require a 30-day advance notice prior to your next billing cycle. Additional cancellation terms may apply to members on a Commit and Save plan. All remaining membership dues and any applicable cancellation fees are due at the time of your cancellation request.
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To request your membership to be canceled, contact your home studio:
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River North - rivernorth@onyxpilates.com
Wicker Park - wickerpark@onyxpilates.com
MEMBERSHIP FREEZE
You may request one complimentary 14-day consecutive freeze per calendar year. If you need an extended freeze due to a medical reason or injury, please include supporting documentation form you medical advisor. Supporting documentation is required for the extended freeze request.
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To request your membership to be canceled, contact your home studio:
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River North - rivernorth@onyxpilates.com
Wicker Park - wickerpark@onyxpilates.com